Return Policy | ramirez

Return / Exchange Policy & Customer Satisfaction

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery.

Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization).

We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges.

All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be assembled. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non refundable.

You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).

Returning a Purchase

Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RMA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
Wrap the package carefully. All returned products must be in their original condition and packaging.
Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used.
Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications.

If you have any questions about whether a product can be returned, please call us before ordering.

Damaged & Missing Parts

Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.

Suspected or Actual Damage If Shipped by Truck Freight

Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

OUR LAY- AWAY POLICY

We are proud to offer our customers online Lay-A-Way to make it easy for you to buy the furniture that you want by paying for them through manageable installment payments. The program allows you to break down your order’s purchase price over a number of payments that you set.

Use our Lay-A-Way to plan and budget for all of your home furnishing purchases!

All you have to do to sign up is create a FREE account by clicking HERE and you are ready to go! When you shop in our Online Showroom, you can then make use of the Lay-A-Way button that you will see next to every product!

Frequently Asked Questions

How many payments can I set-up for my Lay-A-Way?

You can set up as few as 2 payments or as many as 12. Unfortunately, your Lay-A-Way period cannot be extended beyond 12 months.

How much are each of my payments?

Your payment amount will vary depending on the price of your product and the number of payments you wish to make.

How do I make my payments?

There are a few easy steps:

(1) Click HERE to log in to your account and then click on "Lay-A-Ways". You will see the products that you have placed on layaway;

(2) Click "Make Lay-A-Way Payment" next to the product that you wish to make a payment on; and (3) Enter your billing information and click "Confirm".

Will payments be made automatically?
No. Your payments must be made manually through the method described above. We will send email reminders periodically.

Can I change the amount or number of my payments?
No. Your number of payments and amount of each payment are fixed at the time the product is placed on Lay-A-Way. However, you may make payments as frequently as you want.

Do I have to put any money down for Lay-A-Way?
Yes. When you place a product on Lay-A-Way, you will be prompted to make your first payment. The Lay-A-Way will not be saved without the first payment.

Are shipping charges and sales tax included in my payments?
Sales tax, if applicable, and shipping fees are included in your payments.

What happens when I complete my payments?
You will be taken to our shopping cart where you will enter your billing and shipping information. Then you will receive an order confirmation email and your product will be shipped.

Can I find out how much shipping will cost?
When you add products to Lay-A-Way, you will be required to enter your city, state, and zip code to calculate your shipping cost.

Which products can I choose for Lay-A-Way?
All of the products in our Online Showroom are currently available for Lay-A-Way without exception.

Does my product need to be in-stock to be placed on Lay-A-Way?
You may place a currently out-of-stock item on Lay-A-Way. While we do our best to remove products discontinued by our manufacturers from our Online Showroom, we cannot guarantee that an out-of-stock item will come back into stock.

What if my product is out-of-stock when I complete my payments?
You may wait for your product to come back into stock. We will notify you if we receive word that your product has been discontinued. If you do not wish to wait for the product, you may cancel your Lay-A-Way and apply the funds added to your Lay-A-Way purchase towards another product in our Online Showroom. Cancellations due to a product being out-of-stock are not subject to the cancellation fee. However, refunds will be issued as store credit to be applied towards another purchase.

Can I change the product I have on Lay-A-Way?
You may cancel your current Lay-A-Way purchase and create a new layaway purchase. The funds applied to your canceled Lay-A-Way purchase may be applied to your new Lay-A-Way purchase, less the cancellation fee of 25%of the full retail value of the product at the time that the product was placed on Lay-A-Way. Contact us for more details.

Can I cancel my order on Lay-A-Way?
Canceled layaway orders are subject to a cancellation fee of 25% of the full retail value of the product at the time that the product was placed on Lay-A-Way. Any remaining funds added towards your purchase will be available to you as store credit to be applied towards another purchase.